RETURNS/EXCHANGES/CANCELLATIONS
Cancellation Policy:
You have 24 hours after placing your order to cancel it. There will be no refunds given after 24 hours. If you would like to cancel your order after 24 hours, there will be a 20% restocking fee.
Lost or Damaged Packages:
Shipments should be inspected immediately upon receipt for completeness. Please notify Roomie Designs as soon as any loss or damage is discovered. Please provide a complete description of all lost or damaged items. If your package is lost or damaged, Roomie Designs will proceed to file a loss claim with the carrier. Should you need to contact us regarding a lost or damaged shipment, please email RoomiedDesigns@gmail.com.
*We are NOT responsible for any lost or stolen packages once they leave our warehouse. If you are concerned about the package arriving safely please choose UPS on checkout, and request in the comments box to have signature required as an option.
*We are NOT responsible for incorrect addresses provided and missed delivery attempts to your address. If USPS attempts to deliver your package and the recipient is not available, thus causing the package to be returned to us, the recipient will be responsible for cost of the package to be shipped again to the correct address.
If you are not 100% satisfied with the product you received from us, we will refund you with Store Credit for the full amount of the product(not including tax/shipping).
Return Policy:
If you are unsatisfied with your purchase, please contact us immediately. We will accept a return and refund in full, if the product is:
-unused and in original condition
-returned within one day of receiving.
If no error is made on our part, there will be a 20% restocking fee applied and shipping and handling WILL NOT be refunded. Returned orders must be IN PERFECT CONDITION to be eligible for a return outside of our error.
Once we receive you returned package:
-Your refund will be issued in the original form of payment within seven business days.
-You will be notified via email when this transaction has taken place.
-Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us.
-The credit may not show up until your credit card's next monthly billing cycle.
You may exchange your Hula Hoop Huggie if you find that you bought the wrong size, but you as the customer will be responsible for shipping costs(2 labels) to return then send out a new one.
We are not responsible for items lost in the mail.